If Ups Tries to Deliver and Your Not Home to Sign for Package Will They Try Again
- davidj8580 [OP]
- Jr. Member
- Dec 27, 2012
- 162 posts
- 90 upvotes
- Bowmanville
What happens when you refuse a package from UPS?
I've never done it before, but I recently purchased a baby gate extension from the company who makes it. They only sell directly, and to the USA only but they were "kind" enough to let me place an order. What they didn't do, however, was tell me that they were using UPS. My total cost was $39.99 USD ( the extension itself was only $21 USD, the rest being shipping). After conversion, my credit card is showing a charge of just over $50 CAD.
I just got a lovely email from UPS stating that I owe them $41.73 CAD for duties. I would love to know how they came to a tax charge for almost the entire amount that I paid, but there's no way in hell I am paying it. I can buy another of the same gate for less and just take the extension out of it.
Do I get refunded when I refuse delivery?
- #2
- bubble.tea
- Deal Expert
-
- Jun 3, 2005
- 28656 posts
- 1314 upvotes
- PunkeyDoodles Corner…
lol. n00b.
Depends on the company. UPS can't do anything., you just refuse delivery. It'll go back., the Seller, can (depending on contractual specifications) pass the charges over to you (return priority shipping., outstanding fees, etc etc). Unless they have a free return policy, I would best case scenario kiss the seller costs & shipping costs good-bye.
The UPS brokerage fee rates are publicly available. You can look them up. They're quite the cash-cow.
It's a hard lesson we all need to learn in our online careers. Be thankful you had the luxury of refusing delivery. Can you imagine if it's something you desperately need?
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- #3
- davidj8580 [OP]
- Jr. Member
- Dec 27, 2012
- 162 posts
- 90 upvotes
- Bowmanville
bubble.tea wrote: ↑ lol. n00b.
Depends on the company. UPS can't do anything., you just refuse delivery. It'll go back., the Seller, can (depending on contractual specifications) pass the charges over to you (return priority shipping., outstanding fees, etc etc). Unless they have a free return policy, I would best case scenario kiss the seller costs & shipping costs good-bye.
The UPS brokerage fee rates are publicly available. You can look them up. They're quite the cash-cow.
It's a hard lesson we all need to learn in our online careers. Be thankful you had the luxury of refusing delivery. Can you imagine if it's something you desperately need?
I wasn't given an option on carriers. I was informed via an email from UPS after I had sent the seller the payment that it was being shipped through them. I know UPS is ridiculous and never would have used them, if I had been given the option.
- #4
- aaron158
- Deal Addict
-
- Nov 25, 2004
- 3451 posts
- 2067 upvotes
- London
refuse the package. when it gets back they should provide u a full refund if they dont then if u paid by paypal file a dispute though there if u paid with a cc then call your cc company and tell them the package was returned to the sender they will do a charge back and u will get the money back.
Last edited by aaron158 on Nov 15th, 2022 10:04 am, edited 1 time in total.
- #5
- hebsie
- Deal Addict
-
- Jul 11, 2011
- 4717 posts
- 2914 upvotes
- Ontario
UPS reps can give you a one time, 50% off good-will discount on the brokerage fees.
Call them, be polite, plead ignorance and ask for a break...hebs
- #6
- cardle
- Deal Addict
- Dec 12, 2010
- 2142 posts
- 583 upvotes
- Toronto
I got caught out last week with DHL.
I signed up for a Secret Santa on a FB group and unfortunately my SS was sending from Asia and put $20US on the customs form. They couldn't have marked gift on it the customs form 
DHL charged me $20. (nice of them to round it up as well)
I paid it but absolutely hated doing it.
- #7
- macnut
- Deal Fanatic
- Oct 26, 2008
- 6637 posts
- 2366 upvotes
- BC
hebsie has the best advice from all the above.
But in fact it looks to me that UPS have made an error.
The entry prep. charge for that item, being under $40CDN (actually less than $30CDN), is only $7.
Add on $4.25CDN because you don't have a credit card on file for them to bill your tax and duty, apply 13% tax to everything and we are still under $20 due to UPS.
So how do they come up with $41.73?
Looks like they have included the shipping cost in the value of the item when assigning an entry prep. charge and applying taxes.
There may have been duty involved too if the item was made in China.
In any case you can query how they came up with that. May well be an error in there.
See: https://www.ups.com/ca/en/shipping/zone ... rance.page
The seller is not expected to have to advise customers ahead of time how their order will be shipped. They were doing you a favour as they don't normally ship outside the USA.
If you refuse delivery that seller will never again try and help out a Canuck.
Negotiate with UPS rather than refuse delivery.
- #8
- bylo
- Deal Expert
- Jan 7, 2002
- 25144 posts
- 21594 upvotes
- Waterloo, ON
davidj8580 wrote: ↑They only sell directly, and to the USA only... I just got a lovely email from UPS stating that I owe them $41.73 CAD for duties... Do I get refunded when I refuse delivery?
Now you know why this US company only sells to the US. Returning the item will reinforce with them the reasons why they shouldn't make exceptions.
I wasn't given an option on carriers. I was informed via an email from UPS after I had sent the seller the payment that it was being shipped through them. I know UPS is ridiculous and never would have used them, if I had been given the option.
No company in the US (or elsewhere) should be compelled to sell to foreign customers. Doing so places an obligation on them to learn about the vagaries of cross-border customs and shipping regulations. They should be free to determine if the anticipated sales revenue from doing so is worth making the effort to offer this service. When they make an exception, as they did for you, unfortunately situations such as what you're experiencing are to be expected. (By contrast some companies like LL Bean go out of their way to solicit sales from foreign customers. They also invest the time and money it takes to serve them competently by doing things like free shipping, preclearing and collecting duty/HST, arranging for returns to a Canadian address, etc.)
Put it another way. You asked them to make an exception as a favour. They complied even though it's against their policy. They shipped the product using what's probably their usual carrier for US sales because that was most convenient for them. Things didn't work out ideally for you and you got taken by UPS' brokerage fee extortion racket. How is that the company's responsibility?
I'm not trying to blame anyone here. This is just an unanticipated result of someone trying to do their customer a favour in good faith.
veni, vidi, Visa
- #9
- joeyjoejoe
- Deal Guru
-
- May 9, 2006
- 12389 posts
- 3065 upvotes
UPS is scummy. I ordered a camera lens from the US (with duties and taxes paid for to the company). UPS shipped me a box that was completely destroyed. I send it back for a replacement. The second one comes, but now UPS wants to charge me duties and their brokerage fee. Seriously, they brake my Item and then have the audacity to try and charge me after the fact? I called their customer service and they refused to budge on the charges. I refused delivery and posted pics of their shady delivery practices on their Twitter page. That got their attention. Magically, 2 days later my camera lens replacement was shipped with all charges removed. It doesn't help OP, but I needed to rant.
For OP, the $41.73 charge seems high. I think the item was assessed at over $100. Baby stuff typically has not duty and gets charged the 13% taxes only. If you can prove that the cost is between $40-$60, that should reduce the charge down to roughly $23.
Source: https://forums.redflagdeals.com/what-happens-when-you-refuse-package-ups-2142979/
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